Real-time fraud scoring. Seamless agent experience. RefundPulse is designed to work where your team works - inside your support or order system. It provides real-time refund risk scoring and clear fraud signals, without requiring complex setup or training.
Key Features:
Traffic Light Risk Scoring
Every refund request is automatically evaluated and scored:
- Green - Safe to approve
- Yellow - Review recommended
- Red - High fraud risk, escalate before action
This system enables fast, consistent decision-making - even across large support teams.
Just-in-Time Fraud Insights
Each score includes supporting reasons:
- Suspicious timing or order behavior
- Courier tracking mismatches
- Abnormal refund history
- Known fraud community signals
- Insider risk markers
Agents get the “why” - not just the score.
Easy Integration
RefundPulse plugs into tools you already use:
- Zendesk, Gorgias, Freshdesk, Intercom, and custom CRMs via Browser Extension
- API-based setup
- No additional dashboard required - works inside your existing flow
Continuous Intelligence Updates
We constantly update detection logic based on:
- Emerging refund scam trends
- Fraud community behavior
- Courier system manipulation tactics
- Insider involvement patterns
Secure & Compliant
- No sensitive data stored
- GDPR, SOC2, ISO27001, and NIS2 aligned
- Role-based access and full activity logs
RefundPulse empowers your agents to act with confidence, even under pressure, and gives leadership real insight into how fraud is evolving.