Real businesses. Real threats. Real results. RefundPulse has helped companies across eCommerce, fashion, electronics, and DTC reduce refund losses, streamline support decisions, and strengthen fraud response - without adding friction for real customers.
Case Study Snapshots
Fashion Retailer
- Problem: High volume of refund abuse during seasonal campaigns.
- Solution: RefundPulse identified repeat refunders and fake courier patterns across multiple regions.
- Result: Reduced fraudulent refunds by 82% within the first quarter, while improving agent confidence.
Direct-to-Consumer Electronics Brand
- Problem: Abuse of high-ticket refunds using fake tracking and scripted chats.
- Solution: Our scoring engine flagged anomalies and recognized signals.
- Result: 57% drop in refund fraud attempts and a measurable cut in chargeback disputes.
Marketplace Fulfillment Partner
Problem: Clients reporting rising refund abuse tied to delivery failures.
Solution: RefundPulse helped map courier manipulation tactics and coached client teams.
Result: Cut refund fraud exposure across 7 brands, and became a value-add to client services.
These examples show that refund fraud can be stopped with the right visibility, signals, and support.
Want to share your success story? [Contact us to be featured]